ISO 20000-1 Lead Auditor Intensive Course
Available
Public Classroom
Course Duration: 2 days
Courseware: Training material containing of information and practical examples will be distributed
Type of Training: Face-to-face
Language of Delivery: Cantonese with English Terms
Class Location: Hong Kong Productivity Council (Kowloon Tong)
Exam Duration: 2026 (3 Hours )
Retake Exam: Yes ( In case of exam failure, you can retake the exam within 12 months for free )
HKD $10,000.00
Master the Audit of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
Why ECA?
ECA is the Authorized Training Partner of PECB.
Why should you attend?
ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.
Who should attend?
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Learning objectives
- Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
- Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
- Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
- Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
- Manage an ISO/IEC 20000-1 audit program