ISO 20000-1 Lead Implementer Intensive Course
Available
Public Classroom
Course Duration: 2 days
Courseware: Training material containing of information and practical examples will be distributed
Type of Training: Face-to-face
Language of Delivery: Cantonese with English Terms
Class Location: Hong Kong Productivity Council (Kowloon Tong)
Exam Duration: 2026 (3 Hours )
Retake Exam: Yes ( In case of exam failure, you can retake the exam within 12 months for free )
HKD $10,000.00
Develop the necessary competencies to establish, implement, operate, maintain, and continually improve a service management system based on ISO/IEC 20000-1
Why ECA?
ECA is the Authorized Training Partner of PECB.
Why should you attend?
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
Who should attend?
- Managers or consultants involved in and concerned with the implementation of a service management system in an organization
- Managers and employees seeking to help their organization meet the service requirements and deliver value
- Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
- Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
- Members of an SMS implementation team
Learning objectives
- Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
- Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
- Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
- Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
- Acquiring the expertise to advise an organization in implementing SMS best practices