ISO 20000-1 Lead Implementer Lecturing Course
Available
Public Classroom
Course Duration: 5 days
Courseware: Training material containing of information and practical examples will be distributed
Type of Training: Face-to-face
Language of Delivery: Cantonese with English Terms
Class Location: Hong Kong Productivity Council (Kowloon Tong)
Exam Duration: 2026 (3 Hours )
Retake Exam: Yes ( In case of exam failure, you can retake the exam within 12 months for free )
HKD $12,000.00
Develop the necessary competencies to establish, implement, operate, maintain, and continually improve a service management system based on ISO/IEC 20000-1
Why ECA?
ECA is the Authorized Training Partner of PECB.
Why should you attend?
The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
Who should attend?
- Managers or consultants involved in and concerned with the implementation of a service management system in an organization
- Managers and employees seeking to help their organization meet the service requirements and deliver value
- Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
- Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
- Members of an SMS implementation team
Learning objectives Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS Acquiring the expertise to advise an organization in implementing SMS best practices |