Certification & Audit Process Flow

  • Exchange of information between client and certification body
  • Review of application for certification
  • Identification of areas of concern and request for additional information (if applicable)
  • Development of audit programme
  • Proposal for certification and confirmation of audit programme
  • Client and certification body engage in formal arrangements for certification
  • Select and appoint competent stage 1 team
  • Planning for stage 1
  • Conduct stage 1
  • Resolve stage 1 areas of concern (if applicable)
  • Confirm / appoint competent stage 2 team
  • Plan for stage 2
  • Conduct stage 2
  • Resolve stage 2 areas of concern (if applicable)
  • Initial certification audit conclusions
  • Granting of initial certification and issuance of certification documents
  • Confirm or adjust audit programme and appropriate audit follow-up and surveillance activities including frequency and duration. Special audits must also be taken into consideration.
Surveillance audits shall be conducted at least once a calendar year. The date of the first surveillance audit following initial certification shall not be more than 12 months from the certification decision date
  • Exchange of information between client and certification body (e.g. change of scope); determine if changes to audit programme required
  • Confirm audit programme and communicate to client
  • Confirm appoint competent audit team
    • Plan for surveillance audit
    • Conduct surveillance audit
    • Resolve surveillance audit areas of concern (if applicable)
    • Surveillance audit conclusions
    • Independent review of certification (if required)

Recertification activities to be completed before expiry of certification

  • Exchange of information between client and certification body (e.g. change of scope); determine if changes to audit programme required
  • Recertification audit planning
  • Confirm audit programme and communicate to client
  • Confirm appoint competent audit team
    • Plan for recertification audit
    • Conduct recertification audit(s)
    • Resolve recertification audit areas of concern (if applicable)
    • Recertification audit conclusions
    • Recertification decision
    • Granting of recertification and issuance of certification documents
    •  
    • Confirm or adjust audit programme and appropriate audit follow-up and surveillance activities including frequency and duration. Special audits must also be taken into consideration.
  • Appendix for Multi-site Organisation Application (En||)
  • Application Form (En||)
  • Certified Clients Directory Enquiry Form (En||)
  • Complaint Form (En||)