Certification & Audit Process Flow

• Exchange of information between client and certification body
• Review of application for certification
• Identification of areas of concern and request for additional information (if applicable)
• Development of audit programme
• Proposal for certification and confirmation of audit programme
• Client and certification body engage in formal arrangements for certification

• Select and appoint competent stage 1 team
• Planning for stage 1
• Conduct stage 1
• Resolve stage 1 areas of concern (if applicable)
• Confirm / appoint competent stage 2 team
• Plan for stage 2
• Conduct stage 2
• Resolve stage 2 areas of concern (if applicable)
• Initial certification audit conclusions

• Granting of initial certification and issuance of certification documents
• Confirm or adjust audit programme and appropriate audit follow-up and surveillance activities including frequency and duration. Special audits must also be taken into consideration.

• Exchange of information between client and certification body (e.g. change of scope); determine if changes to audit programme required
• Confirm audit programme and communicate to client
• Confirm appoint competent audit team

• • Plan for surveillance audit
  • Conduct surveillance audit
  • Resolve surveillance audit areas of concern (if applicable)
  • Surveillance audit conclusions
  • Independent review of certification (if required)

Recertification activities to be completed before expiry of certification

• Exchange of information between client and certification body (e.g. change of scope); determine if changes to audit programme required
• Recertification audit planning

• Confirm audit programme and communicate to client
• Confirm appoint competent audit team
  • Plan for recertification audit
  • Conduct recertification audit(s)
  • Resolve recertification audit areas of concern (if applicable)
  • Recertification audit conclusions
  • Recertification decision
  • Granting of recertification and issuance of certification documents

• • Confirm or adjust audit programme and appropriate audit follow-up and surveillance activities including frequency and duration. Special audits must also be taken into consideration.

• Appeal Form (En|繁|简)
• Appeal Handling Process (En|繁|简)

• Appendix for Multi-site Organisation Application (En|繁|简)
• Application Form (En|繁|简)

• Certified Clients Directory Enquiry Form (En|繁|简)
• Complaint Form (En|繁|简)

• Complaint Handling Process (En|繁|简)
• General Information (En|繁|简)

• Impartiality Policy (En|繁|简)
• Use of Ex Cert Mark & Acc Symbols (En)
• Certification Process(En|繁|简)
• Transfer Certificate and Scope Extension (En|繁|简)